Privacy Policy

Last Updated: July 23, 2026.

Effective Date: July 23, 2026.

Introduction and Who We Are

Welcome to BetVoyager Casino. We respect your privacy and are committed to protecting your personal data. This Privacy Policy informs you as to how we look after your personal data when you visit our website, use our services, or interact with us, and tells you about your privacy rights and how the law protects you.

For the purpose of data protection laws applicable in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, BetVoyager Casino is the "Data Controller" responsible for your personal data.

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our support team at [email protected].

The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: Includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, and gender.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Financial Data: Includes bank account details, payment card details, and details of transactions to and from your account, tailored to the payment methods available in the United Kingdom such as Visa, Mastercard, PayPal, Trustly, Apple Pay, and traditional bank transfers.
• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Includes information about how you use our website, products, and services, including gaming activity, session durations, and interaction history.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.

How Your Personal Data Is Collected

We use different methods to collect data from and about you including through:

• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you: apply for our products or services; create an account on our website; subscribe to our service or publications; request marketing to be sent to you; enter a competition, promotion, or survey; or give us feedback or contact our support team.
• Automated Technologies or Interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, including analytics providers, advertising networks, search information providers, and fraud prevention or identity verification agencies.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g, managing your player account, processing wagers, and paying out winnings).
• Legal Obligation: Where we need to comply with a legal or regulatory obligation. As an online gaming platform operating in alignment with UK regulatory frameworks (such as standards influenced by the UK Gambling Commission where applicable), we must verify your identity, combat financial crime, prevent money laundering, and promote safer gambling.
• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.

Purposes for Which We Will Use Your Personal Data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in the table above:

• Internal Third Parties: Other companies within our corporate group acting as joint controllers or processors.
• External Third Parties: Service providers acting as processors based in the UK and European Economic Area (EEA) who provide IT, system administration, and payment processing services. Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors, and insurers. HM Revenue & Customs, regulators, and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances. Fraud prevention agencies, credit reference agencies, and identity verification service providers to comply with our regulatory obligations regarding anti-money laundering and know-your-customer (KYC) standards. Safer gambling organizations and support helplines (such as GamCare, BeGambleAware, or GamStop equivalents) where necessary to protect vulnerable players or comply with regulatory mandates.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International Transfers

Many of our external third parties are based outside the United Kingdom, so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK government.
• Where we use certain service providers, we may use specific contracts approved by the UK government which give personal data the same protection it has in the UK (such as the UK International Data Transfer Agreement or Addendum).

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law, basic information about our customers — including Contact, Identity, Financial, and Transaction Data — must be kept for a minimum period (typically up to six years after you cease being a customer) for tax, legal, regulatory, and anti-money laundering compliance purposes.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact our support team at [email protected].

Safer Gambling and Player Protection

We are committed to endorsing responsible gaming practices and supporting players who may experience gambling-related harm. In connection with our data processing practices:

• Data Monitored: We track gaming behaviors, deposit frequencies, and gameplay duration to identify patterns that may indicate problem gambling.
• Regulatory Compliance: Where indicators of risk are detected, we may process your data to implement mandatory cooling-off periods, self-exclusion measures, or reach out with responsible gambling resources.
• Support Resources: For players located in the United Kingdom seeking help with gambling addiction, confidential assistance is available through national organizations such as GamCare (National Gambling Helpline: 0808 8020 133) and BeGambleAware (begambleaware.org). Data shared with these support bodies is handled in strict compliance with data protection laws and your explicit or vital interest consents.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Changes to the Privacy Policy and Your Duty to Inform Us

We keep our privacy policy under regular review. This version was last updated on the date set out at the top of this document. Historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us by updating your profile or contacting our support team at [email protected].

Contact Details and Complaints

If you have any questions about this Privacy Policy or our privacy practices, please contact us by email at [email protected].

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.